Support
Studio Scoot games
Studio Scoot is small, so your email reaches the person who made the thing you’re writing about. Below are the questions we get most — if yours isn’t here, just write.
Email scott@studioscoot.com
We answer within a few days. If something is broken and costing you
progress, say so in the subject line and it goes to the top.
Reporting a bug
Four things turn a bug report into a fix. Please include:
- Your device and OS version — “iPhone 14, iOS 18.2”
- The game version — Settings → the small number at the bottom
- What happened, and what you expected instead
- Where it happened — the level or the screen where it happened
A screenshot or a screen recording is worth all four. Send it along if you have one.
Common questions
- I got a new phone. Can I bring my progress with me?
- Yes, as long as you were signed in on the old one. Sign in with the same account on the new device and your progress and purchases come back. If you were playing without signing in, the save lived only on that device — write to us and we’ll see what can be done.
- I paid and didn't get what I bought.
- Usually the purchase completed but the game closed before it landed. Open the game, go to Settings, and tap Restore purchases. If that doesn’t do it, email us your receipt from Apple or Google and we’ll grant it manually.
- How do I restore purchases?
- Settings → Restore purchases, signed in with the same Apple or Google account you originally bought with. Purchases are tied to that store account, not to your device.
- I want a refund.
- Refunds are handled by the store, not by us — we never see your payment details. On iOS, use reportaproblem.apple.com. On Android, use Google Play’s refund request page. If a bug caused the problem, tell us anyway so we can fix it.
- I'm stuck and can't get past a level.
- Every level in our games can be completed. Use the in-game hints and the undo button freely — they cost nothing. If you are convinced a level is impossible, send us the level and a screenshot. Sometimes you are right.
- My rewarded ad finished but I didn’t get the reward.
- Reward confirmation comes back from the ad network, and a dropped connection can lose it. Check your connection and try once more. If it happens repeatedly, email us with the date, time, and what the reward was.
- Ads won’t load at all.
- Almost always a connection issue or an ad network with nothing to serve in your region at that moment. Try again later. Rewarded ads are always optional — nothing in the game is gated behind one.
- How do I stop seeing personalised ads?
- On iOS: Settings → Privacy & Security → Tracking, and turn off tracking for the app. On Android: Settings → Google → Ads. In the EEA and UK we do not run personalised ads at all. You’ll still see ads, just less relevant ones.
- Delete my account and everything you have on me.
- Email scott@studioscoot.com with the subject Delete my data. It’s done within 30 days and we’ll confirm. This erases your progress permanently and purchases can’t be restored afterwards. See the Privacy Policy for the detail.
- Is there a way to play without ads?
- Write to us and ask — the answer depends on where the game is in its release, and we’d rather tell you the truth than a maybe.
Accessibility
If something in our games is hard to see, hard to read, or hard to tap, we want to know. Tell us what’s in your way and we’ll look at it for the next update.
Feature requests and feedback
Send them. Small studios can act on a good idea in a way that big ones can’t. You can also find us on X, Instagram, and TikTok.